Refund policy

RETURNS AND REFUNDS

Returns

Our main aim and mission is that you are fully satisfied with your purchase. Should you for any reason not be satisfied then you can return the product to us and we will either replace it or credit your account, subject to the following terms:

  1. That the product is not damaged and has not been used. The original labels and stickers must still be attached to the product;
  2. That the product is still in the original packaging, which packaging must not damaged and still in its original condition;
  3. There are no missing accessories and/or parts;
  4. That you log the return within 7 (seven) days of delivery to you.

We would also require your proof of purchase to complete the return.


Refunds (if applicable)

We will send you an email once your return is received and inspected which email will notify you that we have received the returned product. We will furthermore notify you of the approval and/or rejection of your refund. Should same be approved then your refund will be processed and a credit will automatically be applied to your credit card or alternatively the original method of payment within 7-10 working days. Kindly note that the courier fees will be deducted from your refunded amount whether paid for at checkout or whether free shipping was selected, as all courier costs need to be covered for the recollection of items.

Late or missing refunds (if applicable)

Should you not have received your refund, then contact your bank, it may take some time before your refund is officially posted due to processing timeframes. If you’ve attended to all of the above and you still have not received your refund, please contact us at orders@groundedearth.co.za

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We will replace any items should they be found to be defective, damaged or the incorrect size. If you need to exchange it for the same item, please contact us at orders@groundedearth.co.za
There will however be further shipping costs incurred for recollection and reshipment.